Description
GRADE A
(Like New)
- No chips, scratches, or cracks on the front glass and housing.
- No more than 2 scratches on the Apple logo that are .2mm or less and only around the edges of the logo.
- No lifting of the screen.
- No missing or alternative parts.
- No Signs of liquid damage allowed – no tripped LCI Battery required and cannot be swollen.
- No customization
- Functional Criteria Key Function test passed (power, home buttons, display, charge port)
- No jailbroken or rooted devices.No activation lock (i.e. FMiP, Android lock, etc.)
- No screen locks, pin locks, passcode.
- Consumer data must be cleared.
- No Halos, white spots or discolored screens.
GRADE B
Light Wear & Tear
- Light scuffs allowed on the front glass, but no chips or cracks.
- Up to three (3) light scratches allowed on front glass.
- Limited scratches (up to 5) and chips/dents on back cover and housing,Minor paint peeling and minor dents on corners but no cracks permitted.
- Home button can have light scratches.
- No missing or alternative parts.
- Battery cover required.No Signs of liquid damage allowed – no tripped LCI.Battery (when present) cannot be swollen Functional Criteria.
- Consumer data must be cleared.
- Key Functional test passed (power, home buttons, display).
- Button issues permitted (hard to use, intermittent)
- Charge port and flash. imperfections permitted.
- No activation lock (i.e. FMiP, Android lock, etc.).
- No screen locks, pin locks, passcode.
- Minor halos, white spots or discolored screens permitted.
- No jailbroken or rooted devices.
GRADE C
Normal Wear & Tear
- Unlimited scratches on the front glass, but no chips or cracks on the front and/or glass.
- Chips on plastic ring around front and/or rear glass.
- Chips on the plastic ring around rear glass.
- Unlimited scratches and chips/dents on back cover and housing.
- Paint peeling allowed.
- Dents on corners, but no cracks.
- Cracks on back cover allowed.
- Camera lens missing, cracked or damaged allowed.
- No missing or alternative parts.
- Missing Stylus.Charge Port Cover or SIM Tray is allowed.
- Battery and/or battery cover not required.
- Signs of liquid damage allowed.
- Consumer data must be cleared.
- Key Function test passed (power, home buttons, display).
- Charge port imperfections permitted.
- Flash imperfections permitted.
- Button imperfections permitted (usage and cosmetic).
- No activation lock (i.e. FMiP, Android lock, etc.).
- No screen locks, pin locks, passcode, etc.
- Discoloration allowed (white spots, pink screens, halo screens).
- No jailbroken or rooted devices.
- Etching, customized housing and aftermarket covers allowed.
STANDARD DEFINITIONS
Phone Daddy is committed to providing products that are free from functional defect whenever possible. Should products that are purchased from Phone Daddy fail under normal usage during the warranty period, Phone Daddy will issue credit and refund as directed in the following process, based on the conditions set forth.
Conditions:
***We will not accept returned phones with Icloud locks, google account locks or Samsung account locks.
Phone Daddy will only accept as returns devices that were purchased from Phone Daddy.
Phone Daddy will accept as return all DOA (dead on arrival) within 90 days of shipment date.
Phone Daddy does NOT accept stock balance requests.
All returns must be shipped back with their accompanying order number.
All returned product MUST be in the same cosmetic condition as it was bought (in the original packaging with accessories, if applicable) – Phone Daddy will not accept devices for returns that are abused, altered, or damaged by shipment or customer.
Any device that is returned, but does not meet above conditions, will be assessed a 25% restocking fee, plus appropriate shipping fees.
Any shipment refusals or cancellations (after shipment) will also be assessed the 25% restocking fee, plus $10 for shipping.
Phone Daddy Return Process:
Send email request to: support@phonedaddy In the body of the email, include:
Original Sales Order NumberCustomer Name/Account Number/Contact Information
IMEIItem NumberQuantity
Reason for Return
**Customer is responsible for all shipping charges related to return**
Once the return has been received and validated, Phone Daddy will issue refund or replacement to the customer. Qualified returns should have refund or replacement processed within 15 business days of return receipt.
**Please email support@phonedaddy.com
Please note, any order that is canceled before the customer receives the shipment will be charged a 5% restocking fee.
Get In Touch
Please fill out the quick form and we will be in touch with lightning speed.
FULFILLMENT CENTER
2015 Royal Ln #470
Dallas, TX 75229
Fulfilled by Pulse Supply Chain Solutions
CALL US
Phone: (972) 613-1799
TEMPORARY HOURS: MON-FRI: 9:00AM-3:00PM CST
CLOSED: SAT & SUN
EMAIL US
Grading Criteria
Grade A
- No chips, scratches, or cracks on the front glass and housing.
- No more than 2 scratches on the Apple logo that are .2mm or less and only around the edges of the logo.
- No lifting of the screen.
- No missing or alternative parts.
- No Signs of liquid damage allowed – no tripped LCI Battery required and cannot be swollen.
- No customization
- Functional Criteria Key Function test passed (power, home buttons, display, charge port)
- No jailbroken or rooted devices.No activation lock (i.e. FMiP, Android lock, etc.)
- No screen locks, pin locks, passcode.
- Consumer data must be cleared.
- No Halos, white spots or discolored screens.
Grade B
- Light scuffs allowed on the front glass, but no chips or cracks.
- Up to three (3) light scratches allowed on front glass.
- Limited scratches (up to 5) and chips/dents on back cover and housing,Minor paint peeling and minor dents on corners but no cracks permitted.
- Home button can have light scratches.
- No missing or alternative parts.
- Battery cover required.No Signs of liquid damage allowed – no tripped LCI.Battery (when present) cannot be swollen Functional Criteria.
- Consumer data must be cleared.
- Key Functional test passed (power, home buttons, display).
- Button issues permitted (hard to use, intermittent)
- Charge port and flash. imperfections permitted.
- No activation lock (i.e. FMiP, Android lock, etc.).
- No screen locks, pin locks, passcode.
- Minor halos, white spots or discolored screens permitted.
- No jailbroken or rooted devices.
Grade C
- Unlimited scratches on the front glass, but no chips or cracks on the front and/or glass.
- Chips on plastic ring around front and/or rear glass.
- Chips on the plastic ring around rear glass.
- Unlimited scratches and chips/dents on back cover and housing.
- Paint peeling allowed.
- Dents on corners, but no cracks.
- Cracks on back cover allowed.
- Camera lens missing, cracked or damaged allowed.
- No missing or alternative parts.
- Missing Stylus.Charge Port Cover or SIM Tray is allowed.
- Battery and/or battery cover not required.
- Signs of liquid damage allowed.
- Consumer data must be cleared.
- Key Function test passed (power, home buttons, display).
- Charge port imperfections permitted.
- Flash imperfections permitted.
- Button imperfections permitted (usage and cosmetic).
- No activation lock (i.e. FMiP, Android lock, etc.).
- No screen locks, pin locks, passcode, etc.
- Discoloration allowed (white spots, pink screens, halo screens).
- No jailbroken or rooted devices.
- Etching, customized housing and aftermarket covers allowed.