What is Route Package Protection?

Route is shipping insurance that covers packages that are lost, stolen, or damaged in transit. With Route protection, returns for package damage must be reported within 5 days once the package is received. Route ensures that customers get what they paid for and allows for easy reordering with one simple click. To protect your order against loss or theft, add Route Protect at checkout.

  • Easy to track through the Route website or the App.
  • Protect your package in minutes.
  • File a claim in minutes.
  • Claims will be reviewed for approval within 1-2 business days.

Where is My Order?

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

What if My Order Never Arrives or is Stolen?

If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?

If your order has arrived at you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. You can file a claim with Route here.