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FREE Shipping above $100! Ships from the USA! Comes with a 90-day warranty on all products! Shop confidently.
FREE Shipping above $100! Ships from the USA! 90 Day Warranty!

Here are a few of our FAQ's

  • General Questions
  • Order Questions
  • Payment/ Shipping
  • Returns

What does PhoneDaddy sell?

PhoneDaddy sells certified used phones, tablet and E-readers.

Where is PhoneDaddy located?

PhoneDaddy is located at 

2015 Royal LN #470

Dallas, TX 75229. 

View Map

Can I order over the phone?

No, purchasing can only done on Phonedaddy.com with Debit/Credit card on the check out page.

Does my phone comes with a charger block and cable?

Mostly all of our phones comes with the charging block. However, the Apple iPhone 12/greater does not come with the charging block.

What forms of payments could I use?

We accept all major cards. Visa, American Express, Discover, as well as various portals such as Google Pay, Elo, and ShopPay.

Are your phones compatible with my Carrier?

Phone compatibility are case by case bases. Feel free to reach out to ask.

How can you reach us?

How long does it takes to get my order?

Typically it takes 1 Business day to process your order.

Depending on what method of shipment that you had selected.

Ground ( 5-7 Business Days )

 Express ( 2-3 Business Days ).

Do you ship to the US territories?

Yes, we do ship to the US territories and internationally.

Where can I see my charges for an international purchase?

Yes, you can see your charges for shipping. Upon the the checkout page.

How do I cancel an order?

To reduce delay, complete this within the first 24hours of your purchase.

Send email request to: support@phonedaddy.com 

In the body of the email, include:

Original Sales Order Number, Your Name/Account Number/Contact Information, Quantity and the Reason for Cancellation.

Do I receive a tracking number with my purchase?

Yes, your tracking number would be issued to you via email, after your order has been processed.

Why was my ordered canceled?

Most orders are cancel due to the inputting the incorrect billing that correspond with your banking records. 

How could I make a Bulk purchase?

Are all Credit Cards or Debit cards accepted?

Yes, all major Credit cards and Debit Cards are accepted on our platform.

Do you allow Wire Transfer?

Yes, wire transfer are only accept on the bulk site

Is ACH accepted?

Yes, ACH transfer are only accept on the bulk site

What shipping Carrier do you use?

We utilize FedEx, as our main shipping provider.

Why was my credit card payment declined...?

Decline Credit Cards are primarily due to incorrect billing address.

Do you accept Bitcoin?

We are current process of implementing the proper services to accept Bitcoin (BTC).

What happen if your my shipment is lost or stolen?

We do apologize for your inconvenience but on the off chance that this does occur. Please reach out to FedEx to file a claim with your tracking number that was provided.