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Ships from the USA! Comes with a 90-day warranty on all products! Shop confidently.
Fast shipping from the USA! 90 Day Warranty!

Here are a few of our FAQ's

  • Shopping Guide
  • Order Questions
  • Payment Issues
  • Shipping Concerns

What does PhoneDaddy sell?

PhoneDaddy sells certified used phones, tablet and E-readers.

Where is PhoneDaddy located?

PhoneDaddy is located at 

2015 Royal LN #470

Dallas, TX 75229. 

View Map

Can I order over the phone?

No, purchasing on Phonedaddy can only be done with Debit/Credit card on the check out page.

What forms of payments could I use?

We accept all major cards. Visa, American Express, Discover, as well as various portals such as Google Pay, Elo, and ShopPay.

Are your phones compatible with my Carrier?

Phone compatibility are case by case bases. Feel free to reach out to ask.

How can you reach us?

Do you ship to the US territories?

Yes, we do ship to the US territories and internationally.

Where can I see my charges for an international purchase?

Yes, you can see your charges for shipping. Upon the the checkout page.

How do I cancel an order?

Send email request to: support@phonedaddy.com 

In the body of the email, include:

Original Sales Order Number, Your Name/Account Number/Contact Information

IMEI Item, Quantity and the Reason for Cancellation.

How to begin the return process?

Send email request to: support@phonedaddy.com 

In the body of the email, include:

Original Sales Order Number, Your Name/Account Number/Contact Information

IMEI Item, Quantity and the Reason for Return.

Why was my ordered canceled?

Make sure that you inputting the proper billing that correspond with your banking records. 

How could I make a Bulk purchase?

Are all Credit Cards or Debit cards accepted?

Yes, all major Credit cards and Debit Cards are accepted on our platform.

Do you allow Wire Transfer?

Yes, wire transfer are only accept on the bulk site

Is ACH accepted?

Yes, ACH transfer are only accept on the bulk site

Why was my credit card payment declined...?

Credit Cards are declined due to incorrect billing address.

How long does refunds take...?

Refund typical takes around 15 Business days.

Do you accept Bitcoin?

We are current process of implementing the proper services to accept Bitcoin (BTC).

How long does it takes to ship?

Shipping normal takes about 5 - 7 business days, since it's shipped via FedEx Ground.

Do I receive a tracking number with my purchase?

Yes, a tracking number would be issued to you via email before it leaves our warehouse.

What shipping Carrier do you use?

Our shipping carrier that we utilize, is FedEx.

Does my phone comes with a charger block and cable?

Yes, all phones that are sold, comes with a phone and charging block.

What happen if your my shipment is lost or stolen?

We do apologize for your inconvenience but on the off chance that this does occur. Please reach out to FedEx to file a claim with your tracking number that was provided.

Do I pay for a return label?

Return labels are issued by a case by case base. Please reach out to us in this matter.

90-DAY WARRANTY

PHONEDADDY CERTIFIED

GRADING CRITERIA

RETURN POLICY